No. You can evaluate the trial version free of charge for 30 days with no additional costs. If you like XenoGuard, you can choose between the Basic, Plus or Premium version. If you are not satisfied, our product can be easily uninstalled.

XenoGuard runs exclusively on the Microsoft Windows operating system (Windows 7 and higher). You need the 64 bit version of Windows and at least 8GB RAM. In addition, the Microsoft .NET Framework 4.8 and Microsoft Visual C++ 2015-2022 Redistributable should be installed. The setup program will inform you which components are missing. You can get the software from our download page.

To install and register XenoGuard, you need a free user account on our website. Via this account you can manage your versions and download invoices after a purchase. As long as you use the trial version, there are no costs to you.

You can download our software manually in your XenoGuard account. Sign in to your customer account on our website and navigate to My Downloads. Now click Download. Please note that you may need to install other components in advance. Please read the instructions that are displayed on our page.

Our products are sold on a subscription basis.

From the date of purchase, you will receive 12 months of free updates for the purchased product(s). At the end of the 12 months, you may, at your discretion, pay approximately 60% of the original price to renew your subscription so that you can receive an additional 12 months of free updates.

If you choose not to renew, you may continue to use the last version you purchased. The 12-month timeframe applies only to receiving new versions and updates of our software and not to general usage rights, provided the EULA has not been violated.

Note that you should renew a subscription before it expires. The cost of renewal will increase again after the expiration date. Please contact our Customer Service if your subscription has expired or if you need more information about the terms of our subscriptions.

You can pay by credit card, via a PayPal account or by bank transfer (only possible within the European Union). You can also choose between paying in US dollars or EUR. Please note that exchange rates are not updated daily and that different fees may apply depending on the country and bank you use when making your payment.

We try to answer all questions within one business day.

Support is only offered to customers who have an active subscription.

We provide our software as it is. There is no actual warranty.

However, if you purchase a license, you will have access to all upgrades, updates and support for one year. An expired subscription can be renewed. If you do not renew your subscription until it expires, renewal fees will increase again. For more information about renewals and their costs after your subscription expires, please contact our customer support.